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Our Commitment to Quality
Finding Your Photos
Ordering your Photos
Marching Band and Music Festivals
Digital Copies and Photo Licensing
Privacy
Additional Information
Our Commitment
to Quality
Are your orders
guaranteed?
Yes. Unconditionally. If, for any reason, you
don’t like your order once you receive it, simply return it to us and we will
reprint your order to your satisfaction, or, if that is not possible, we will
issue a full refund.
What will my print
look like? Will it be better than the proof online?
Images displayed online are low resolution
versions of the images that we captured and we use to print. Printed images will
be higher resolution and will be professionally color balanced, cropped, and
adjusted for contrast.
How are your orders
printed?
All images are printed on premium quality photo paper.
Finding Your
Photos
How do I find my photo
if I have a photo identification number?
On the front page of
www.jolesch.com, click on the
“Find My Photo” button in the top right corner. To find a specific photo, use
the photo ID field and fill in the number found below a photo proof (either on
the website or in a proof mailer).
I just attended an
event, how do I find the photos?
First, find your event:
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On the front page of
www.jolesch.com, click on
the “Find My Photo” button in the top right corner.
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Use either the event name, school name,
calendar, or event location.
Next, find your photo:
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Use the drop down menu to search for photos by
school name, photo type, and, where applicable, individual name.
There are no photos
available for the event online, what is going on?
Due to the post-production work necessary to
process, index, and post images on the website, there is sometimes a delay
between the event and being able to view photos. If the event does not have
photos available, simply leave your email address in the box on the webpage and
we’ll be sure to email you when the photos are available.
Ordering your
Photos
I’m looking at a page
of thumbnail images – how do I enlarge an image?
You can enlarge an image simply by clicking
directly on the thumbnail-sized image.
How do I order photos?
If you are looking at an enlarged image and want
to order, simply scroll down the page and add items to your shopping cart.
Can I order more than
one photo at once?
Yes. Once you’ve added a photo to your shopping
cart, simply continue browsing for additional photos by clicking on the
“continue shopping” button at the bottom of the shopping cart.
How are orders charged?
Orders are authorized through the credit company from the card information given and charged when the order is shipped. The authorization should show up as such on your statement and will lower the available amount you have to spend. It is however not a charge and the amount will not be taken out of the account until your order has shipped.
I’m
done looking at photos. How do I check out?
At any time, you can click on the “shopping cart”
icon at the top right of any page. This will allow you to view the items that
you have selected for purchase. From this page, you can edit amounts, remove
items, and proceed to checkout.
I can’t seem to add
photos to the cart. What do I do?
Jolesch Photography’s website
uses “HTTP Cookies”, a small text file placed on your computer during shopping,
to maintain the items in your shopping cart. Please make sure this feature is
operational in your web browser.
How do I email photos
to friends and family?
When looking at the enlarged version of the image,
you can email a link by using the “share photo” form at the bottom right.
How do you protect my
private information during the ordering process?
Jolesch Photography uses Secure Socket Layer
encryption and Authorize.net for transaction processing. Your information is
protected when you order.
Marching Band
and Music Festivals
I filled out an order
form at the event, what do I do now?
If you filled out an order form at the event and
have not returned it to us with payment, than your order is not yet complete.
You will need to view your proofs and pay for your order in order to receive
prints and products. To view your order:
First, locate your order:
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On the front page of
www.jolesch.com, click on
the “View Order” button in the top right corner.
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Type in the alpha-numeric number is adjacent
to the words “Order Number” and your last name into the appropriate fields.
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When viewing your proofs, you may edit or
cancel your order with no penalty.
What if I no longer
want to receive proofs from a marching band competition or music festival?
If you view your order and, for any reason, do not
wish to complete it, we ask you to please cancel your order. Not only does this
eliminate future emails and mailings from Jolesch Photography, it also reduces
our costs so that we can continue to photograph events and provide our service
economically and with a minimum of waste.
Digital Copies
and Photo Licensing
How can I get a
digital copy of an individual photo from your website?
For most of the individual photographs on the
website, a digital copy is an option for purchase.
How can I get a
digital copy of a group photo from your website?
Jolesch Photography does not sell digital copies
of group photographs from its website due to the risk of illegal copying of the
image for distribution. Digital copies of group photos may not be used for any
purpose, including web display, yearbooks, plaques, or any display without a
written license agreement from Jolesch Photography.
How can I get a copy
of an image for use in the local newspaper or for yearbook usage?
For individual images, the purchase of a digital
copy entitles the person in the image to reproduce the image for these purposes.
For group photos, Jolesch Photography will generally grant restricted use
licenses provided that the request is made in writing on the organization’s
letterhead and that a minimum number of prints has been purchased of the image.
Privacy
How do I have my
individual photo removed from the website?
Simply email us at
privacy@jolesch.com with the
information, and we will take care of it.
For more information regarding our privacy policy,
visit Privacy
Additional Information
I still have a question. How do I contact customer service?
Simply fill out this web form. We're happy to help!
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